Automation is changing how companies work. But, even as many companies explore the possibilities through pilot projects, they struggle to scale automation across the enterprise. And, too often, the benefits have not met expectations.
We believe that success in automation requires more than just great technology. We collaborate with you on an end-to-end automation journey that begins by aligning the organization around the opportunity—and what it will take to capture it—and progresses through every stage of business and technical planning, culminating in successful deployment and the realization of the full potential value.
We think boldly about the possibilities of automation and how it fits into your company’s business strategy. We work collaboratively with your business and technical teams to identify and prioritize the right automation opportunities, develop the business case, conduct proof-of-concepts and pilots, and support fully scaled deployments. Most importantly, we help you put in place the right governance and change management that will work in your unique culture.
Our Automation Center of Excellence is home to a dedicated team of experts who can help your organization map and accelerate your automation journey. In addition to our in-house experts we rely on a network of top-of-the-line technology and service partners who specialize in traditional and cutting-edge automation applications.
We support the full spectrum of automation possibilities to ensure that you generate maximum value from your automation efforts. The technologies we work with include:
- Process discovery and process mining
- Optical character recognition (OCR)
- Low-code/no-code automation
- Business process management (BPM)
- Workflow automation
- Robotic process or desktop automation (RPA or RDA)
- Artificial intelligence, including machine learning and conversational AI (natural language processing/generation)
Finally, automation is only as good as the results achieved from it – whether that’s cost savings or other benefits, such as improved customer experience, lower error rates or greater speed. We help you redesign your business processes to optimally combine people and technology so that your automation efforts fully meet your expectations.
Start Strong
We make sure your investments map to your business strategy and are based on a comprehensive factbase built with state-of-the-art processes and tools.
Look Ahead
We take a future-back approach as we help you reimagine end-to-end processes and prioritize the automation projects that deliver the most value.
Have a Plan
We help you develop a multi-year roadmap that considers the financial and non-financial benefits of automation, assesses the risks, and determines the investments and resources required for success.
Win Hearts and Minds
We start change management from Day 1, ensuring executive sponsorship is in place and creating the right engagement and communications plans at every level of the organization. We work side by side with your business and technical teams to make automation a success.
Capture the Value
We help you reengineer the processes and track the results after deployment, to ensure you realize the promised financial and non-financial benefits of your automation effort.
Sustain the Value
We help you build the foundation necessary to sustain and scale your automation journey long after our engagement ends, by defining the governance model, establishing centers of excellence, identifying the needed skills and talent gaps, and clarifying the role of internal and third party resources.
Automation Opportunity Assessment
Our proprietary Automation Pathfinder tool maps your automation journey against a peer set of ~800 companies, to identify gaps, savings potential and ROI as compared to best practice.
Automation Support
We roll up our sleeves to help you automate the identified opportunities. We partner with leading software and implementation providers across the automation ecosystem, from proofs-of-concept to pilots to scale deployments.
Process Understanding
From computer vision and natural language processing to AI and imitation learning, we apply cutting-edge technologies to observe and then automate human tasks, while providing end-to-end transparency and oversight.
Automation Program Management
We use a cloud-based tool to help you manage your automation journey. Identify and prioritize automation opportunities, build business cases, generate project plans, track progress, and measure and validate the results.